- Contact Musée de Saint-Boniface Museum before returning any items.
- The product must be in new condition.
- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
- If a package is unclaimed you might have to pay a handling fee.
Please contact Musée de Saint-Boniface Museum before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Musée de Saint-Boniface Museum and gives information relevant and the reason for complaint.
You can return the product. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible. Musée de Saint-Boniface Museum suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Musée de Saint-Boniface Museum will make a refund of eligible returns. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Musée de Saint-Boniface Museum is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back
the product and the size you wish to receive in exchange. This is only applicable if the requested size is of equal or lesser value.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which
product you want instead. This is only applicable if the requested product is of equal or lesser value.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Musée de Saint-Boniface Museum reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org